Returns & Refunds policy

In the unlikely event that you are unhappy with the product, you can return the product to us for either a full refund or an exchange. The product must be in the original packaging and have no clear signs of damage or wear.

The costs of returning a product will not be covered by Terrasskläder and the responsibility is undertaken by you, the customer, when returning the product.

You can inform us of your decision by e-mail

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail